Freesurf Session
Your Freesurf Session at O2 SURFTOWN MUC
You have booked our Freesurf Session. Please note: This session is intended for surfers at the intermediate level or higher and typically requires you to have achieved Local Status and attended 5 safety briefings.
There is no on-site safety briefing and no guidance during the surf in the Freesurf Session. By booking, you confirm that you are capable of surfing the waves independently and without a guide or coach.
Please also observe our regular surfers on-site so you know where the take-off spot is located.
Important before your session
- Please read the Safety Rules carefully in advance
- Be in your briefing zone at least 15 minutes before the start of your session.
There, you’ll receive your Lycra, and a coach will assign you to the appropriate order - By making your reservation, you confirm that you have read our safety rules and code of conduct and will comply with them
Safety Rules
Safety Rules
Know Your Level
Always choose a surf session that matches your skill level. If your ability does not meet the requirements of the surf session, you put yourself and others at risk and disrupt the smooth running of the session.
Attend the Safety Briefing
Before your surf session, pay close attention to the mandatory safety briefing and follow all information and instructions from the surf coaches and lifeguards.
Check Your Equipment
Carefully check your surf equipment for proper function and safety. Make sure your equipment poses no danger to you or others. Always wear a leash in the wave pool.
Surf only in your zone
During your surf session, surf exclusively in the zone assigned to you and do not switch sides. Inform your surf coach if you wish to leave the wave pool during your session.
Wait for your wave
Be patient, wait for your wave, and line up properly in the lineup again after you’ve surfed your wave. Only one person is allowed to surf a wave at a time at the peak. Keep a sufficient distance from others, especially in the First Timer Zone.
Be considerate of others
Ensure at all times that you do not pose a danger to others. If you violate the rules of conduct or endanger others or yourself, our surf coaches and lifeguards may exclude you from the surf session.
Respect others' right of way
After a fall, clear the way for those behind you as quickly as possible. Paddle along the designated paths and never obstruct others' lines. Paddle or ride in a wide arc around others. Yield your right of way and wave if you don't have a clear path yourself.
Always keep your board with you
Always keep your surfboard close to you. Try to keep your surfboard under control at all times and do not carelessly throw it away from you. Swimming and diving without a surfboard or bodyboard is prohibited.
Always fall flat
Never jump off your surfboard into the water feet-first or head-first. Always try to dismount your surfboard in a controlled manner. If you fall, fall as flat as possible backward.
Protect your head
Always protect your head with your arms during falls and underwater. Pay particular attention to protecting your head when surfacing, and be aware of the dangers posed by your surfboard or other surfers.
Line-up Etiquette
Your coach will assign you a starting order before we begin. Please stick to this order throughout the entire session.
If you miss a wave, go to the back of the line.
If you paddle back and an empty wave passes by: keep paddling. Please do not catch waves halfway through.
Important: If you do not follow these rules, our lifeguards or coaches may exclude you from the session for safety reasons.
Ready for your free surf session?
Please make sure you have read and understood all the safety rules. This will help ensure a safe session—for you and everyone else in the water.
FAQ STILL QUESTIONS?
Products and offers
No, unfortunately not. The Flex Pass must be added at the time of booking your session. It cannot be added to individual sessions afterward.
However, if you purchase a membership at a later point, you can still cancel your session. This is because the Flex Pass is generally included in the membership and not tied to individual sessions (the 48-hour rule still applies).
As a member, you’ll receive an email with a link to join our WhatsApp Community.
Simply fill out the form and enter the mobile number you’d like to use.
Within 48 hours, you’ll receive a personal invitation link directly on your phone via WhatsApp.
Enjoy maximum flexibility with the Flex Pass: cancel your surf session free of charge up to 48 hours before it starts and receive the credit in your account to rebook whenever it works for you.
You can add the Flex Pass during the booking process (similar to rental products). Please note that your session must be scheduled more than 48 hours in advance at the time of booking to be able to use it.
If you have added the flexpass to your session while booking or own a membership, you can cancel your session yourself independently via your customer account under "Surf Session Overview" up to 48 hours before the session starts. The session will automatically be credited to your account, and you can use this credit to book a new session in the same category (Beginner, A-Frame, or Point).
Your credit from the cancellation will be automatically applied to the next booking in the same price category in the last booking step.
Important note: The flexpass cannot be booked for family members.
The Flexpass can be used for all regular surf sessions in Beginner, A-Frame or Point mode.
Coaching products are excluded from the use of the Flexpass.
Additionally booked rental equipment is not automatically credited to the customer account when a session is cancelled. Customer Service must be contacted at contact@surftown.de for the crediting of rental equipment such as boards, wetsuits or winter kits.
Yes, as soon as you have purchased the membership, you can cancel all sessions that are more than 48 hours in the future - regardless of whether you have booked them with or without membership.
Yes. The FlexPass can now also be booked by non-members. You can add it when booking your session. Please note that the FlexPass cannot be booked for family members, only through the main account.
If your session takes place in less than 48 hours or if it was transferred to you from another person, you can't cancel it even with the Flexpass. Coaching products are also excluded from the Flexpass.
In these cases, the cancellation and rebooking guidelines apply.
No. Sessions that have been transferred from one person to another can not be cancelled with the Flexpass. The rebooking and cancellation guidelines apply.
No. In the event of cancellation with the Flexpass, a session credit for the booked session category is automatically deposited in your customer account. There is no entitlement to a refund of the amount paid. Our rebooking and cancellation guidelines apply.
If you have purchased a package from us, it will automatically be saved in your customer account.
Under "Trophies and benefits" you can see how many package slots are still available.
If you want to book with your package, all you have to do is select a session in the right price category (A-Frame / Pointbreak) and go through the regular booking process. In the last step of the booking process, the package slot is automatically deducted and the price goes to €0, so you don't have to pay anything.
If you have problems booking with package slots, these tips will help you:
One session per booking process
Only one package slot can be used per booking process. If you want to purchase several sessions with one package, you will have to go through the booking process several times.
Go to the last step of the booking
The price is only ever set to zero in the very last step of the booking process. As soon as you continue to "Checkout", the amount is reduced to €0 and you can book with your package slot.
Customer account was selected incorrectly
All our packages are personal and the package slots cannot be passed on to other people. Bookings can only be made via the package if the surfer for whom the package is stored in the customer account has been selected.
Suitable package for the respective session
Please note that the packages are only valid within their category. There are different packages for A-Frame and for our Point Break.
Browser/device change
Sometimes the problem can also be solved by using a different browser or making the booking on a PC or laptop instead of a cell phone.
If you still have problems booking with a package despite these tips, please contact our Customer Service at contact@surftown.de.
Our vouchers and our sessions are specific to their respective categories: Beginner (First-Timer, Rookie, Kids Sessions), A-Frame (First-Timer, Rookie, Progressive, Intermediate, Advanced and Expert), and Pointbreak (Intermediate, Advanced and Expert). Unfortunately, upgrading a voucher to a higher price category is not possible.
However, our vouchers are not tied to a specific person and are valid for two years. If you don’t want to use your voucher yourself, you can simply pass it on to someone else.
No worries! If you forget or lose your wristband, you can easily pick up a new one at our check-in desk.
If you’ve already loaded sessions onto your wristband, please contact our customer support team at contact@surftown.de, and they’ll assist you with resolving the issue.
You can easily add your sessions onto your wristband and join your session without needing to go to the Check-In desk.
Here’s how it works:
- Select the session you want and proceed to the booking overview.
- Click on “Load Wristband” at the top of the page.
- In the dropdown menu, select your wristband’s WTP number by clicking on the corresponding field. If you have multiple WTP numbers in your profile, please contact our customer service via contact@surftown.de
Once done, your session will be saved directly on your wristband, making it hassle-free to participate!
Our sessions can usually be booked about 8 weeks in advance.
You can find all available sessions for the next few weeks in our booking calendar.
Our booking calendar is always up to date!
We’re sorry to hear that you're having trouble redeeming your voucher code(s). Here are a few tips that might help:
One Voucher Code Per Booking Process
Only one voucher code can be used per booking process. If you want to use multiple vouchers for different sessions, you’ll need to complete the booking process separately for each one.
Ensure the Voucher Matches the Session
Please note that vouchers are only valid within their specific category. We have different vouchers for Beginner (First-timer, Rookie, Kid Sessions), A-Frame (Progressive-Expert), and our Point Break. Make sure to select the appropriate voucher for the session you’re booking.
Too Many Attempts During Booking
If you’ve tried to use a voucher code multiple times during the booking process (e.g., attempting to book an A-Frame session with a Beginner voucher or using multiple codes in one booking), the code may be temporarily blocked for about 45 minutes for security reasons. Please wait this period out, and your voucher code will be usable again.
Switching Browsers or Devices
In some cases, switching to a different browser or booking on a PC or laptop instead of a mobile device has resolved the issue.
Extra Spaces at the End
When copying your voucher code, extra spaces at the end can sometimes be included. Make sure there are no extra spaces, as they can cause the code to be invalid or not recognized by the system.
Important: If these tips don't help, please make sure to reach out to our Customer Service (contact@surftown.de) before completing your booking. Please understand that we’re unfortunately unable to refund paid sessions or apply promo codes once the booking is completed.
You can find our vouchers on our website. Simply navigate to the "SURF" section in the main menu and select "Vouchers" and "More" to explore all available options.
Or follow this link: https://surftown.de/en/surf/voucher
You can pay online via credit card (Master Card, Visa and JCB, American Express, Diners Club International), Google Pay or Apple Pay.
NEW: With the Flex Pass, you can now cancel all your booked surf sessions free of charge and on your own up to 48 hours before the start time. To do so, you need to have added the Flex Pass during booking or hold a SURFTOWN membership.
Not a member yet? Discover all the perks of the Membership 2026 and secure the option to cancel your session if needed. Even if you are holding an already existing session booking.
28+ days before your session:
You can cancel your session free of charge or transfer it to somebody else. If you are unable to attend your booked session, please contact our Customer Service at contact@surftown.de.
We will help you find a suitable solution.
Up to 7 days before your session:
With a medical certificate, the session can be rescheduled or transferred to another person due to illness or injury.
To do so, please contact our Customer Service at contact@surftown.de.
We will help you find a suitable solution.
0-6 days before your session:
- Same Day Rescheduling: It is not possible to cancel or reschedule your session to another day. If there is availability in an alternative session of the same price category on the day of your originally booked session, we can change your session free of charge. To arrange this, please contact our Customer Service at contact@surftown.de no later than one day before your session.
- Transfer of the session to another person: If you are unable to attend the session and/or cannot find available spots for an alternative session on the same day, we can transfer your session to a substitute person of your choice. Please note that they will need to have an account with us. Member sessions can only be transferred between members. To arrange this, please contact our Customer Service at contact@surftown.de no later than one day before your session. Important: Prebooked flowstate videos cannot be transferred. Credit remains in the buyer's flowstate account and can be used for another session. Flexpass option is also not transferrable.
Please note: Our Customer Service is not available on weekends and holidays. However, Same Day Rescheduling or Transfer of the session to another person can still be done on-site at our check-in during the weekend.
The surf sessions from your presale package can be redeemed for sessions until the end of July 2026. In general, our vouchers and packages are valid for 2 years from the date of purchase.
For a regular surfing experience we recommend our session packages. The O2 SURFTOWN MUC Membership gives you exclusive access to the cheapest session packages, which include 50 or 25 surf sessions. By choosing these packages you can save money on surfing and also receive various additional benefits and discounts. Please note that annual passes are not available.
Our membership 2026 offers you the following benefits:
TOTAL FLEXIBILITY: The SURFTOWN Flexpass - exclusive for members: Cancel your surfsession free of charge in up to 48h before session start in your customer account.
- NEW: Exclusive discounts and offers at our “Lookout” restaurant starting January 2026!
- NEW: Community access – invitation to the SURFTOWN Members WhatsApp group
- Exclusive access to large packages: A-Frame 25x, 50x, Point 10x, 25x
- 1x Beginner Session to gift to friends or family (redeemable in 2026)
- €50 voucher for the shop with a minimum purchase of €150 (redeemable in 2026)
- 30% discount at Surftown Rental (damage not included)
- 10% discount on all surf sessions in A-Frame mode and coaching experiences
- 20% Flowstate discount on all single bookings
- Access to regular exclusive member sessions during high season, as well as exciting new session formats, wave patterns, and community sessions
- Personal RFID member wristband with year-round access to the site (excluding exclusive, paid events)
- Member events, contests, exclusive promotions, and giveaways
Depending on capacity, you can also book sessions with us on site. If there are still slots available, you can also book yourself into a session of your choice spontaneously at check-in or via your own device.
If you want to experience our wave pool with your friends, colleagues, your club or other like-minded people, you can book the wave pool or individual surf zones exclusively.
Our vouchers are not personalized and transferable to anyone.
The sessions purchased in our packages aren't transferable and must be adressed to the person who will use it. If you want to purchase packages for friends or family members, they will need their own customer account.
