Dear SURFTOWN community,
We are very happy about the enormous interest and enthusiasm you have shown us since the opening of the booking calendar. At the same time, we would like to address some of the challenges that have arisen during the booking process and share with you the solutions we are working on to make your experience as smooth as possible.
We are overwhelmed by the huge rush for our surf sessions. This has led to technical issues that have caused frustration for many of you. Our servers were overloaded at times in the beginning, causing delays and booking problems. We reacted immediately and switched up new servers to cope with the increased demand. As a result, future bookings will run more smoothly. We are also currently checking whether we can offer you additional member sessions during the pre-opening phase to meet the high demand. More information on this will follow shortly.
Some of you have told us that there have been delays and difficulties during the booking process. We are very sorry about this and are working hard to resolve these issues. We have increased the number of staff in our customer service team to be able to answer your queries as quickly as possible. If you continue to have problems, you can reach us at any time via the contact page on our website. We have also compiled the most frequently asked questions and their solutions here to help you with your booking:
One voucher code per booking process
Only one voucher code can be used per booking process. If you would like to purchase several sessions with voucher codes, you will have to go through the booking process several times.
Too frequent use of the voucher code during the booking process
If you have used a voucher code several times during the booking process (e.g. because you have tried several times to book an A-Frame session with a beginner voucher or to use several codes in one booking), it will be blocked for approx. 60 minutes for security reasons. Please wait for this time, after which your voucher code will be usable again.
You cannot find your sessions from the presale packages in your account because you have created yourself as a family member
If you have created the SURFTOWN account in your name and also registered yourself as a family member, the booking system may not be able to correctly assign the presale packages you have purchased. Your sessions will then not be displayed in your account or in the booking process. In this case, please do not delete any family members, but contact our Customer Service team, who will be happy to help you as quickly as possible. You can reach us on +49 811 930 13100 from 9am to 12pm and 1pm to 3pm or by email at [email protected]
Thank you for your understanding and patience. Your satisfaction is important to us and we are constantly working to improve your experience. Stay tuned for further updates and don't hesitate to contact us if you have any questions or problems.
Your O2 SURFTOWN MUC Team
Experience the start of a new era of surfing! We are celebrating the opening of the O2 SURFTOWN MUC with a big opening festival. Look forward to a weekend full of music, DJs, spectacular surf shows, food & drinks. Mark the date in your calendar and be there when history is made in Hallbergmoos:
Saturday, August 10 (by invitation only)
Sunday, August 11 from 10 a.m. to 8 p.m. (open to the public)
Would you like to be there? Just drop by on Sunday between 10am and 8pm and have a good time! It's worth coming early - if the number of visitors is high, admission may be stopped.
On 20.07.24 we celebrated the comeback of the weekly Hang 10 event at Santo Loco Surfshop in Munich! We had the opportunity to share our experiences and adventures around the first surf park in Germany with the community.
Our Chief Surfing Officer, Michi Mohr, hosted an inspiring evening full of exciting conversations and good vibes.
The event perfectly embodied our vision of an open and welcoming surfing community. We really appreciate the exchange and feedback from all of you - it drives us to push forward with our vision of a feel-good place for a colorful and diverse community.
Many thanks to everyone who took part! We look forward to the first waves and to celebrating surf culture in Germany together with you.
The Wave Operator Tower, which towers high above the surf center, was installed this week and is now being completed. This tower will be the heart of our operations control system and offers the wave operator a perfect overview of the entire surfing area.
From here, the wave operator will monitor the surf sessions, control the wave programs and always keep an eye on the latest weather data in order to be able to react quickly to severe weather warnings or extreme weather conditions.
With this new control center, your surfing experience will always be safe and perfectly organized.
The latest advancement brings us a big step closer to the perfect surfing experience: the LED wall is installed in the middle of the wave generator.
This huge screen, which sits directly above the wave pool, gives us numerous opportunities to show you the perfect content. Whether live surf sessions, impressive video recordings or inspiring clips - the LED wall will be the centerpiece of our visual communication.
We can't wait to show you this new highlight in action!
Last week, the team members who will be working in the O2 SURFTOWN MUC area completed an intensive three-day first aid training course. Safety is our top priority, so it is important to us that our staff are well trained and can help quickly and competently in an emergency.
The preparations for the O2 SURFTOWN MUC are progressing rapidly.
At the weekend, our logo was projected onto the black wall of the wave generator and painted on. The O2 SURFTOWN MUC continues to take shape and we look forward to welcoming you soon!
On Tuesday, we welcomed a total of 27 new surf coaches and lifeguards to SURFTOWN. The start kicked off with a big breakfast, allowing everyone to get to know each other in a relaxed atmosphere. Our CEO, Chris, warmly welcomed everyone and emphasized the important role of each team member.
After breakfast, there was a brief introduction to tasks and safety protocols. Over the next three days, an internal training session will take place to ensure our team is well-prepared.
We look forward to a fantastic first season with our new team!
Last week 15 prospective surf coaches completed their ISA training with Austrian Surfing. This intensive course comprised 7 days of ISA training and a 3-day Life Saver course. During the training, coaching content was taught, role plays were carried out, the structure of a surf lesson was practiced and both theoretical and practical exams were taken.
Our newly qualified surf coaches can hardly wait to take their first coaching sessions in the water with you!
On Friday, the management of SURFTOWN and the event team had the great opportunity to test a large part of the menu of our Lookout restaurant. The tasting dinner took place together with Allresto at Airbräu at the nearby airport.
Everyone was delighted with the variety and quality of the dishes. From tasty pastries and fresh bowls to delicious curries and burgers - the Lookout menu has something for everyone.
We can't wait to present our delicious and varied menu to you. Look forward to culinary highlights at Lookout!
Welcome to "LOOKOUT", the heart of the O2 SURFTOWN MUC. Our newly named restaurant will not only offer an unbeatable view of the lively wave pool, but also delicious food from the international cuisine.
"LOOKOUT" is more than just a name; it's an invitation to relax and enjoy the impressive scenery while catering for up to 220 guests at a time in an atmospherically unique setting. Our restaurant is open to all O2 SURFTOWN MUC guests and promises unforgettable moments, whether you're just stopping by for a drink or enjoying a full meal.
What are your tasks at SURFTOWN?
As managing director, setting impulses to achieve the maximum
What do you like best about your job?
Mastering challenges
What is your special skill?
The "never give up" gene
What is your favorite meal at the SURFTOWN restaurant?
Power Bowl
Where is your favorite surf spot?
SURFTOWN and a secret spot near Tarifa
Goofy or regular?
Goofy ;)
Last week, we had a high-ranking visit to the O2 SURFTOWN MUC construction site: representatives from Myrtha Pools, our pool technology partner, came by to take a look at the progress. Myrtha Pools, a world-leading expert in pool construction with over 60 years of experience, is making a significant contribution to the success of our project with its innovative Myrtha Skin technology.
The Myrtha Skin technology used for the surface of our pool is renowned for its durability and sustainability. It combines advanced stainless steel processing with the highest performance to meet the demanding conditions of water sports.
The visit from Myrtha Pools was an important milestone to ensure the early completion of our project.
We are proud to have Myrtha Pools as a partner and look forward to ushering in a new era of the surfing experience in Munich together.
At O2 SURFTOWN MUC, it is important to us to create a place where everyone can express their enthusiasm for surfing in as many different ways as possible.
That's why a colorful mix of personalities has accompanied us for over a year in the development of this project.
This group of people supports us in important decision-making processes and we have already worked together a lot: The design of sessions and the pricing model have been implemented in a customer-oriented way, with communication channels being jointly defined and the basic needs of users being better understood. By testing the UX design of the website and presale store early on, as well as benchmarking with the competition, we were able to develop a product portfolio that is strongly oriented towards the needs of our customers.
Last Friday, the time had come: they visited us for the first time on the construction site in Hallbergmoos to take a first look at what we are creating together. The shining eyes and beaming faces confirmed that we are on the right track.
More information will follow in the coming months on how you too can become part of this exciting journey.
We're back with some great news from the construction site! The construction work is in full swing and the O2 SURFTOWN MUC is slowly taking shape. Soon our wave pool will be filled with water and we will test the first waves.
In the last few weeks, we have reached a special milestone: our surf center is now shining with its complete roof construction and glazing and the interior work is already in full swing.
The surf center is the heart of the O2 SURFTOWN MUC. Here you will find everything a surfer's heart desires. From a smooth check-in process to our well-equipped surf store. And of course our restaurant with sun terrace, where you can enjoy a selection of delicious and healthy breakfast, lunch and dinner dishes as well as a variety of café specialties.
Our Surfcenter offers space for up to 400 people. In addition, both the roof and the terrace each have space for a further 400 people. It is also possible to rent the Surfcenter for events - whether for smaller events or exclusive events, depending on requirements and the number of participants.
We can hardly wait to welcome you soon and surf the first waves together.
Here we go! Get your exclusive, limited presale package now and benefit from unique offers in our presale.
Surf it first: By purchasing a presale package, you will be among the first in the Wavepool - even before the official opening. You also save up to 35 percent in the first presale phase. Your package is your chance to win attractive prizes from our partners in the presale competition. And on top of that, you'll get SURFTOWN Membership for 2024 for free.
With this in mind: GET WET SOON!
We can hardly wait to surf the first waves with you!
We are delighted to announce that O2 Telefónica will be the namesake partner of Europe's most spectacular surf park. With O2 Telefónica, we have a strong partner at our side, because O2 not only fits perfectly with our communication strategy, but also shares our values and stands for connecting people. This was a very important motivation in our planning right from the start.
"As a Munich-based company, we are proud to be the namesake partner of this extraordinary project, which will become another landmark for Munich and Bavaria. The concept is innovative and sustainable, connects people of all surfing levels and brings our 'O2 can do' spirit to life. Our partnership is therefore a 'perfect match'," explains Michael Falkensteiner, Director Brand & Marketing Communications O2 Telefónica.
In addition to the naming, the O2 brand will also be present on the surfing facility, especially the O2 logo in the pool is a real eye-catcher.
Let's go in Hallbergmoos!
We at SURFTOWN® MUC are delighted to announce that the official ground-breaking ceremony at Munich Airport Business Park has marked the start of construction work on Europe's largest surfing facility. Since the announcement last year, we have been working hard to finally make our vision of surfing in Munich a reality.
Thanks to the support of the municipality of Hallbergmoos and the relevant authorities, we can now finally get started. Our aim is to offer a unique surfing experience that inspires people of all ages and abilities. With flexible waves that can reach heights of 30 cm to 2.5 meters, there is something for every surfing level.
Here on our blog, we'll take you on our exciting journey and make sure you're always up to date with the latest developments.
We look forward to welcoming you to SURFTOWN® MUC in early summer 2024!
